COVID-19 Safety Measures:
We understand the importance of ensuring the health and safety of our customers, team, and community. As we continue to deliver across the USA and EU countries, we have implemented updated COVID-19 measures. These measures are designed to prioritize safety while providing uninterrupted service. To learn more about our COVID-19 response, please visit our dedicated page.
To ensure your safety and convenience, we have introduced Contactless Delivery as our default option. With Contactless Delivery, we will deliver your flower arrangements and bouquets to the front door of your house or apartment. Our delivery team will maintain a six-foot social distance and knock or buzz to alert you of their arrival. Instead of requiring a signature, we will capture a photograph of your order at your doorstep as proof of delivery.
For customers residing in multi-unit apartment buildings, we will strive to deliver your order to the front door of your apartment whenever possible. However, please note that certain buildings may have restrictions on non-resident access. In such cases, our team will deliver your flowers to the closest safe point near your home.
Contactless Delivery is available at a flat rate of $0, regardless of the size or quantity of your floral arrangements. Whether you are ordering a single bouquet or multiple flower arrangements, you can enjoy the same low shipping price.
We offer free shipping for specific orders and locations. Please note that free shipping does not apply to Trade or business purchases. Regular shipping rates will apply for such orders.
Shipping Beyond Our Standard Service Area:
At Eternity Flower, we strive to provide affordable and competitive delivery options for all our customers. However, certain areas may incur additional shipping fees due to higher fuel and labor costs associated with reaching those locations. The additional fees will be calculated and displayed at checkout. Please note that the additional shipping fee is a flat rate and will not change even if you add more items to your order.
If you are placing an order for delivery to Hawaii, Alaska, Guam, Canada, or other locations outside our standard service area, please be aware that additional shipping fees may apply. These fees will be clearly calculated and displayed during the checkout process. To check the shipping cost to your specific address, simply enter your zip/postcode, and the shipping price will be shown in the checkout summary. Please note that returns initiated outside our standard service area will also be subject to a return fee equal to the forward shipping fee.
Scheduling Your Delivery:
Once your order is ready for delivery, we will contact you to provide details about the expected arrival time and what to expect on delivery day. Depending on the level of service you choose, our delivery team will either complete a contactless delivery or enter your home safely to deliver and set up the flower arrangements.
For smaller items, such as individual bouquets, we often use courier services. While these deliveries are not scheduled in advance, we will provide tracking information so you can anticipate the arrival of your order. Your delivery time window will be communicated to you 24-48 hours before the scheduled delivery date.
Please note that In-Room and In-Room + Assembly delivery options are currently available only in the USA.
With our Contactless Delivery option, your flower arrangements will be delivered to the front door of your house or apartment. In the case of multi-unit apartment buildings, we will deliver to the front door of your apartment whenever possible. If certain buildings restrict access to non-residents, our team will deliver your flowers to the closest point near your home.
For In-Room and In-Room + Assembly deliveries, our team will enter your home while appropriately masked and wearing protective slipcovers on their shoes. On the day of delivery, you will receive a notification when the delivery team is approximately 30 minutes away.
Unboxing and Box Removal:
To avoid repacking fees in case you wish to exchange or return your flower arrangements, we kindly request that our delivery partners do not dispose of the order boxes. Until you are certain that your floral pieces are right for you, we recommend folding the box(es) flat and storing them away.
If your account indicates that your order is with a local delivery partner, they should reach out to you within approximately two business days to schedule the delivery. If you haven't heard from them within this timeframe, please contact us, and we will follow up on your behalf or provide you with their direct contact number.
Estimated Delivery Windows:
While we cannot guarantee exact delivery dates for our orders, we do provide estimated delivery windows based on stock levels and anticipated shipping routes. These estimates are updated in real-time and can be found on the left side of the product page. Simply enter your zip code to see the estimated delivery time. Once your item(s) arrive at the delivery team's facility, they will contact you within 1-2 business days to arrange a delivery appointment. If you are ordering multiple items, the delivery will be based on the longest estimated delivery time. We will wait to ship until all your items are in stock to minimize disruptions to your schedule. For the most up-to-date shipping ETA, please log in to your My Account page.
Out of Stock:
If a product page displays an "in stock in X weeks" notice, we will still provide you with an estimated delivery window when you enter your zip/postal code. However, please be aware that this delivery window is subject to potential delays during transit. We will notify you via email about any delays once the product is on its way from the manufacturer to our warehouse.
If you wish to receive your order on a later date than the estimated delivery window, you can add delivery instructions during the checkout process. Please indicate the preferred delivery date (or a date after that) in the instructions, and we will place a temporary hold on your order. However, please note that we can only hold items for up to 30 days.
Delivery Date Requests:
Although we cannot guarantee a specific delivery date when you place your order, we will provide you with an estimated time window at checkout. You can include delivery instructions to request a specific delivery date within that window or slightly after. The carrier will do their best to accommodate your request if the item arrives at their facility in time. Delivery appointment availability may vary depending on the local delivery partner in your area. Typically, appointments can be made between 9 am and 5 pm, Monday to Friday. You will receive updates throughout the shipping process as your order is processed and shipped.
If your order contains multiple items, we usually wait until your entire order is in stock before shipping it out to ensure a single delivery fee and date. However, if some products are on backorder and their estimated delivery window differs by at least 10 days from the other items, we will split the deliveries for free. In all other cases, separate shipping fees will be charged if you choose to have separate deliveries. Please note that additional shipping charges may apply if you live outside our standard shipping area. For smaller items, we may choose to ship them separately via courier (such as FedEx), allowing you to receive them sooner than other pieces in your order. To track the status of your order, please visit your My Account page.
If you decide to cancel your order, you can easily do so by logging into your My Account page and clicking on the 'Cancel Order' button next to the relevant purchase. You will receive a confirmation email shortly after canceling. If your order has not yet been shipped, we will arrange a full refund for you. However, if the order has already been shipped, a return shipping fee will apply when sending the item back to us. Please allow up to 10 business days, depending on your credit card provider, for the refund to be reflected in your balance. Kindly note that cancellations incur a 5% cancellation fee to cover transaction processing costs. These charges cannot be refunded to us if we process a cancellation. Please be aware that made-to-order items cannot be canceled once production has started.